Overview
A financial services AI company is hiring Strategic Account Managers to deepen product adoption, help customers maximize the value of their investment, and identify opportunities to expand partnerships across a portfolio of accounts as customer needs evolve.
Key Responsibilities
Build a deep understanding of the company's products, technology, and strategic direction to effectively advise customers.
Help customers maximize ROI through proactive account management and strategic guidance.
Translate complex technical and product-related challenges into clear, actionable solutions.
Provide strategic analysis and recommendations to support account growth and expansion opportunities.
Drive continuous improvement initiatives that enhance customer experience and operational efficiency
Ideal Candidate Profile
7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or related customer-facing roles in the payments industry
Strong presentation and communication skills in both virtual and in-person settings
Exceptional analytical and problem-solving capabilities
Self-starter with a high degree of ownership, accountability, and customer focus
Strong strategic thinking and ability to translate data into actionable recommendations
Intellectual curiosity and technical depth to explain and defend analytical conclusions
Additional Details
Location: United States
Work arrangement: Fully remote
Travel: Occasional travel for customer meetings, conferences, and territory development
Benefits: Health, dental and vision insurance, 401(k) matching, flexible PTO, wellbeing / development allowance, and home-office support
Base Salary Range: $150,000 – $210,000 + 12% bonus + equity